news blog from Jillian

Oct 26 2011

Identity theft among family members affects millions


Two million to three million elderly parents had their identities stolen between 2006 and 2010 by a younger family member for fraudulent reasons including opening lines of credit, according to a new study. The report by ID Analytics is different from typical surveys on the subject, which only capture what people say. This time, company CTO Stephen Coggeshall says, the figures are based on analyses of 1 billion applications for credit cards and cell phones that showed just how many times younger family members apparently fraudulently used their elder parents’ credit. “We are literally looking at the entire set of credit-active people in the United States. Even surveys wouldn’t uncover this, because a lot of victims don’t know they’re victims,” he says.  “The realities of familial identity theft are far worse than anything you see in a soap opera. It is the ultimate in family betrayal.” Identity theft expert Linda Foley, who runs the consultancy ID Theft Info Source says the sad truth is family members steal each others’ identities because they can. “If you want to steal a Social Security number, it’s far easier to steal the information of someone close to you because you have easy access.” And she adds that this is a  grossly under-reported crime because  it’s particularly difficult for the victims to turn in their own children. ”The egregiousness of this crime is the parents don’t feel the need to protect themselves from their own children,” she says. Laws in most states adds extra penalties when the crime victim is a senior, and on Thursday Senators Amy Klobuchar (D-MN) and Bill Nelson (D-FL) introduced legislation  to protect seniors from fraud by court-appointed guardians and conservators. But legislation hasn’t yet translated into change. Last March when Mickey Rooney testified before Congress about elder abuse, he said he wasn’t a rare case of family members bilking money from older relatives, stealing their identities and committing other types of financial fraud. But what is rare about his case is that Rooney, 91, went public with it, and announced in September that he is suing his stepson and other relatives, alleging years of financial and emotional abuse that cost him millions. The typical scenario of identity theft of older family members, Foley says, is when an adult child starts helping an elderly parent with the finances. When you’re older, she says, “It’s unlikely you’re going to be checking your credit report all the time. So they remain blind to the crime.” When an adult child has been put in charge, Foley notes, that’s often who is informed when there’s a suspicion of theft.”If the adult child is the one managing the parents’ finances they’ll simply be told that someone is stealing their parent’s identity and they already knew that,” she says. This is what happened to C.D., a Dallas-area petroleum engineer, who trusted his sons to manage his finances and investments that had built to a couple of dozen properties and more than $5 million (he still has legal issues pending, so his full name is not used). He told Reuters that he didn’t realize until recently that money had been siphoned off for years while his sons borrowed and borrowed against his credit. Bank correspondence that Reuters examined shows he was the victim of identity theft. C.D., 72, says he was devastated. ”You trust your family,” he says. “”I didn’t really want to believe it.” To avoid these situations, Foley suggests that two people — preferably one of whom is independent, such as an attorney or accountant — to review all transactions of an elderly family member. That can be a safeguard both when a relative is given signatory authority for financial accounts or has durable power of attorney and to simply be sure the parent isn’t being preyed on by anyone else. You can get more information about helping elders with their finances from the Consumer Financial Protection Bureau.

Oct 14 2011

Apple’s iPhone luring people to ditch rival phones


* Customers spoken to in Japan, Australia, Europe, U.S.By Kate Holton and Poornima GuptaLONDON/SAN FRANCISCO, Oct 14 (Reuters) - Apple Inc’s latest iPhone looks set to become its bestselling device ever, and one reason appears to be disenchantment with rival smartphones.Nearly one in four people who thronged Apple stores from Tokyo to San Francisco told Reuters on Friday they were ditching BlackBerries, discarding Nokias or even giving up Google Android-based phones, hoping for something better.The majority of the 127 iPhone 4S buyers polled informally by Reuters in the United States, Japan, Australia, France, Germany and Britain were Apple diehards upgrading their devices.But 28 claimed they were making a switch, with some saying they were disillusioned by Research in Motion after this week’s global BlackBerry outage that enraged millions.”I was with Nokia before, but I guess they’ve sort of lost their way in terms of the interface and everything. Plus, most of my friends use Apple,” Myles Geissler, 25, said while shopping for an iPhone in Sydney.Apple had already pre-sold over a million during the first day it went live on the Internet — a week before it hit stores selves in seven countries on Friday.RIM’s BlackBerry and smartphones by manufacturers such as Nokia — which abandoned Symbian and will this year unveil devices based on Microsoft software — have been losing ground to the iPhone, which is facing a serious threat only from Android phones.The new phone looks similar to the previous iPhone 4 but has a faster processor, better camera and a voice-activated software dubbed “Siri”, which lets users ask the phone questions and helps in logging calendar items.”I am going into fashion and it’s like the official phone of the industry. Also, I am tired of the Blackberry issues, like stuff going down every six months,” said fashion publicist Adam at the Times Square store.RIM’s share of the global smartphone market fell to 11.7 percent in the second quarter, from 13.0 percent in the first, according to Gartner analyst Ken Dulaney. Android’s share rose to 43.4 percent from 36.4 percent, and Apple’s rose to 18.2 percent from 16.9 percent.Sprint reported record single days in the United States for any device — by 1 p.m.”We are seeing a nice mix of people who are first-time smartphone purchasers as well as those who are switching from competitors,” said Verizon spokeswoman Brenda Raney.Away from the notoriously fickle consumer-gadget marketplace, Apple also appears to be making strides.Apple appears to be a winner when workers get to pick their own phones, in a trend known as the consumerization of IT. Companies can save money when they let employees buy their own phones and pay their own monthly bills.An Aite Group poll of 402 wealth managers conducted before the outage found that 45 percent would choose an iPhone or iPad, compared with 14 percent for a BlackBerry.”Siri is pretty amazing. With Android, you have to memorize commands. I don’t understand why it can’t be on all (Apple) phones,” said James Thompson, who had braved the six-hour drive from Los Angeles to San Francisco just to get in line — overnight — with his brother.

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Oct 13 2011

UPDATE 3-Carrefour warns on profit as Europeans cut back


* French lfl hypermarket sales down 4.6 pct vs Rtrs poll 4 pct* Says faced with increasingly uncertain economic climate* Shares down 3.6 pct, biggest European blue-chip fallerBy Dominique VidalonPARIS, Oct 13 (Reuters) - Carrefour , Europe’s No.1 retailer, issued its fourth profit warning in as many months on Thursday, adding to signs cash-strapped shoppers are cutting back and increasing doubts about its turnaround plan.The French group, battling to reverse years of underperformance in its main western European markets, said on Thursday it expected 2011 operating profit to fall by up to 20 percent, compared with about 15 percent previously.At 0729 GMT, its shares were down 3.6 percent at 17.3 euros, the biggest fall by a European blue-chip stock, as analysts said a deteriorating economic backdrop could derail its drive to improve performance.”An increasingly uncertain environment is not a good recipe for having a high level of confidence in the (profit) numbers for 2012,” said RBS analyst Justin Scarborough.European retailers are struggling in their home markets as shoppers are hit by higher prices, subdued wage growth and government austerity measures.On Wednesday, smaller French retailer Casino reported slower growth in France but offset that with strong growth in emerging markets.Carrefour is suffering more than most because it makes the bulk of its sales in hypermarkets, which are losing out to specialist stores in mature western European markets.It has also admitted mistakes, such as raising prices in France before rivals such as E Leclerc and Intermarche. In August it announced a new drive to cut prices.FRENCH HYPERMARKET WOESCarrefour, the world’s second-biggest retailer by sales after U.S. group Wal-Mart , said third-quarter sales edged up 0.3 percent to 22.8 billion euros ($31 billion), in line with forecasts as robust growth in emerging markets barely offset weak sales in France and western Europe.Sales at French hypermarkets open at least a year dropped 4.6 percent excluding fuel in its fiscal third-quarter, deteriorating from a 1.7 percent decline in the second quarter.That included a 9.6 percent plunge in underlying sales of discretionary non-food goods, highlighting the extent to which shoppers are cutting back on non-essential purchases.Carrefour, which makes about 40 percent of its sales in France, tied part of the decline to the initial impact of a new action plan it launched that entailed fewer promotions and more longer-term price cuts.Elsewhere in Europe, austerity and economic uncertainty weighed on consumer sentiment in Spain and Italy, while Belgium confirmed its rebound.Emerging markets remained sources of growth, with sales in Latin America rising 10.2 percent at constant exchange rates.However, JP Morgan Cazenove analysts said the group’s performance in countries like China and Brazil was lagging rivals like Tesco and Casino respectively.Carrefour shares have lost over 40 percent this year, worse than a 16 percent decline for Casino and a 10 percent drop in the STOXX Europe 600 retail index .RBS’s Scarborough said the pain was unlikely to end soon.”While the share price is down by 40 percent year-to-date, we have so far cut our 2011 earnings per share forecast by 42 percent — ie there has been no de-rating of the shares.”Recognising the challenges for its hypermarkets, Carrefour set out an ambitious plan to reinvent the format last year with new “Carrefour Planet” stores that drop the commitment to sell everything under one roof in favour of a smaller number of specialist areas like fresh food and baby foods.Carrefour said the roll-out of the Carrefour Planet was on track with 50 stores in Europe open at end-September and an unchanged target of 82 stores by year-end.The success of Carrefour Planet is likely to be key to the survival of Chief Executive Lars Olofsson, who so far has retained the backing of the group’s powerful top shareholder Blue Capital — an alliance between French luxury tycoon Bernard Arnault and U.S. investor Colony Capital.

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Oct 12 2011

Edison Italian investors still need to agree revamp terms


“The (industry) minister is waiting for decisions of this type. We need to reach an agreement to take to EDF,” Iren’s Chairman Roberto Bazzano said on the sidelines of a conference.Press reports on Wednesday said the government had given a nod to an agreement reached between EDF and Edison’s Italian shareholders that could give full control of the utility to the French.

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Oct 11 2011

Daily Deal frenzy jolts local online ad market


The customer-acquisition rush centers on the local part of the paid search marketing business, which is dominated by Google Inc in the United States.SEM, as it is known, lets companies bid in auctions to run ads above and beside the results of Internet searches, based on keywords.Local search ads that included references to towns and cities were not in demand until daily deal companies started paying handsomely to track down people interested in neighborhood goods and services.”Living Social and Groupon have introduced a new element to local search,” said Dale Carr, chief executive of online and mobile advertising network Lead Bolt. “Previously this was dormant inventory that would have just sat there and anyone could have bought it cheaply.”The new activity is increasing costs and crowding out other local advertisers. It has also raised the cost of acquiring customers for the daily deal industry itself, putting a potential break on rapid growth of the sector.Competition is fiercest for local services such as restaurants, spas, gym memberships and yoga classes, according to Chris Wallace of digital marketing agency iCrossing.Groupon is the most aggressive, according to Wallace, followed by Living Social and Google, which has its own daily deal business called Google Offers.When competition from daily deal companies is particularly intense, local advertisers can end up on page two of Google search results and that often means no one clicks on their ads, Wallace explained.”It’s scary for them,” Wallace said. “Once a daily deals aggregator enters a market they’re unlikely to leave. The number of services they offer will likely increase and the number of search terms they bid on will increase.“‘SPAMMING GOOGLE’San Francisco Comprehensive Tours sued Groupon in March saying the daily deal company caused a surge in the cost of its paid search advertising.Since 2005, Bilello’s company has used Google’s paid search system AdWords to promote its tours of the Bay Area.The approach was “cost effective,” placing ads on one of the top three to four spots on Google results pages when users searched with phrases including “San Francisco Tours,” “Alcatraz tours” and “Napa Wine tours,” the suit said.Around September 2010, the cost of these ads began to “skyrocket” and its paid search ranking fell, while Groupon started to appear near the top for results based on the same phrases, the complaint said.Groupon used “bait and switch” advertising techniques because the company rarely offered discounted tours in the Bay Area, the suit said.”They’re spamming Google, throwing out all of these search terms that they have nothing to do with, paying more and crowding out other advertisers so they can suck more people into their Groupon world,” said Steven Williams, an attorney representing San Francisco Comprehensive Tours.DEACTIVATEDSearches using the terms “San Francisco tours,” “Alcatraz tours” and “Napa wine tours” on the afternoon of October 7 showed no Groupon paid ads.Williams said Google deactivated some Groupon ads because Groupon’s deals had little relevance to the ads. Bilello said Google removed Groupon from keyword auctions of “Alcatraz tours” and “Alcatraz Tickets” due to advertiser complaints.A Groupon spokeswoman declined to comment.Google would not comment on the case, but a spokeswoman said it removes ads that do not “clearly include information for the particular promotion or price that is being advertised within one to two clicks of the ad’s landing page.”GROUPON COSTSThe surging cost of local paid search ads has also made it more expensive for Groupon to acquire customers.In 2009, when Groupon was less than a year old, it cost the company about $1.50 or $2 to acquire each subscriber. It now costs roughly $7.50 per subscriber.Groupon has accumulated more than 100 million subscribers, so it may have an advantage over rivals that are still trying to build customer bases.However, that advantage depends on Groupon holding on to the customers it already has.”Their cost to acquire customers appears very high and I don’t know whether they will keep all those customers,” said Michael Cuggino, who helps run about $15 billion at Permanent Portfolio Funds.”If the argument is that acquisition costs have gone up and you already have your customers and won’t have to spend to keep them, my answer is prove it to me.”

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Daily Deal frenzy jolts local online ad market


The customer-acquisition rush centers on the local part of the paid search marketing business, which is dominated by Google Inc in the United States.SEM, as it is known, lets companies bid in auctions to run ads above and beside the results of Internet searches, based on keywords.Local search ads that included references to towns and cities were not in demand until daily deal companies started paying handsomely to track down people interested in neighborhood goods and services.”Living Social and Groupon have introduced a new element to local search,” said Dale Carr, chief executive of online and mobile advertising network Lead Bolt. “Previously this was dormant inventory that would have just sat there and anyone could have bought it cheaply.”The new activity is increasing costs and crowding out other local advertisers. It has also raised the cost of acquiring customers for the daily deal industry itself, putting a potential break on rapid growth of the sector.Competition is fiercest for local services such as restaurants, spas, gym memberships and yoga classes, according to Chris Wallace of digital marketing agency iCrossing.Groupon is the most aggressive, according to Wallace, followed by Living Social and Google, which has its own daily deal business called Google Offers.When competition from daily deal companies is particularly intense, local advertisers can end up on page two of Google search results and that often means no one clicks on their ads, Wallace explained.”It’s scary for them,” Wallace said. “Once a daily deals aggregator enters a market they’re unlikely to leave. The number of services they offer will likely increase and the number of search terms they bid on will increase.“‘SPAMMING GOOGLE’San Francisco Comprehensive Tours sued Groupon in March saying the daily deal company caused a surge in the cost of its paid search advertising.Since 2005, Bilello’s company has used Google’s paid search system AdWords to promote its tours of the Bay Area.The approach was “cost effective,” placing ads on one of the top three to four spots on Google results pages when users searched with phrases including “San Francisco Tours,” “Alcatraz tours” and “Napa Wine tours,” the suit said.Around September 2010, the cost of these ads began to “skyrocket” and its paid search ranking fell, while Groupon started to appear near the top for results based on the same phrases, the complaint said.Groupon used “bait and switch” advertising techniques because the company rarely offer

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